Customer Service

Customer service people are great. Their entire job is to listen to people complain. Can you imagine that? All day long. Yet they always manage to sound so helpful.

I would be horrible at customer service.

Example number one:

Annoying customer: “Well, I gave my phone to my toddler to play with, and she was chewing on it, and now I can’t get  it to turn on.”

Me: “Seriously, you let your toddler chew on your phone, and now it doesn’t work?!”

Annoying customer: “Yes. I think there must be a manufacturing defect.”

Me: “Right.”

Annoying customer: “So can you replace it for free?”

Me: “Sure! And while we’re at it, how about we replace the part of your brain that you think with. I think it has a manufacturing defect.”

Customer service people are saints.

Example number two:

Annoying customer: “I ordered a pair of pants, and they don’t fit.”

Me: “Did you receive a different size than you ordered?”

Annoying customer: “No. They just don’t fit.”

Me: “Did you order the right size?”

Annoying customer: “I ordered the size I wanted to be, and they don’t fit.”

Me: “What do you want me to do about it?”

Annoying customer: “I think your sizing is off.”

Me: “AAAAHHHHHHH!!!!!!!!!”

I would not be able to put up with that for 1 call, let alone all day!

Next time you call customer service, thank the person who has been putting up with people like you all day.

So, thank you Jimmy from Boden customer service. We had a very nice chat. Even the part where I said ‘thank you’ seven times hoping you’d get the message that I wanted to hang up. You see, you were too polite to hang up on. And you even tried to be helpful. I’m astonished how you can do that every single day. I hope you get a promotion soon.

 

Advertisements

2 thoughts on “Customer Service

  1. You’re right. It is a tough, mind bending job, however, I encourage you and every person new to the job market to take a customer service or wait service job at least once and stick with it.

    You learn SO much that is valuable, including how to politely hang up on the impossibly police customer service guy ;)

    My $.02

I'd love to hear your thoughts!

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s